At CBD World, we’re committed to providing a trustworthy buying experience for everyone. In the
rare event that something goes wrong with your purchase, you can rest assured knowing we’ve
got you covered. Below, you’ll find more details on our Buyer Protection Policy, outlining when
you’re eligible for a refund and how to get one.
Our Buyer Protection Policy covers the following issues, provided you submit your request within
the specified timelines, and the request isn’t excluded under the “Exclusions to CBD World Buyer
Protection” section.
• Incomplete or incorrect items: One or more items are missing or incorrect
• Item Not as Described or Inauthentic: Items received are damaged, expired, defective,
counterfeit or fake, or do not match the condition description
• Package not received: Items are lost or delayed in transit, not shipped, misdelivered, or not
received after being marked "delivered" by the carrier
• Full list of covered issues under Additional Details below
You must submit your request by the earlier of 30 days from purchase or 14 days from delivery for
your request to be eligible under CBD World Buyer Protection. Certain categories have specific
deadlines:
• Pet Supplements, Extract Isolate Oil, Full Spectrum CBD Salve, CBD Gummies, CBD Isolate Balm:
Submit your request by the earlier of 7 days of delivery or 30 days from purchase.
• Plants: Submit your request by the earlier of 2 days of delivery or 30 days from purchase.
• Orders delivered to the UK and EU
◦ For items received (and unconsumed), requests must be submitted within 14 days of
receipt.
◦ For items not shipped, requests must be submitted within 30 days of placing the order.
CBD World may require you to return the item before receiving a refund. If so, the item must be
returned in the same condition as received. For example, opening a product or removing tags may
disqualify your order from being refunded or reduce the refund amount. Buyers returning orders
in Germany will be required to pay return shipping costs. These will be deducted from your refund.
While our Buyer Protection Policy protects buyers when unexpected events impact their
purchase, there are some circumstances where we do not provide a refund, even if the refund
claim may fall under the issues listed above.
• Consumable Products: Because the value of consumable products changes once the product is consumed or opened, we may not provide refunds on consumable products, including:
◦ Breaks: Any item(s) purchased in a break are only eligible for a refund if an item is
missing, delayed, incorrect, or damaged. See High Value Loss Reimbursement
Policy for more on missing high value cards.
◦ Other consumable products: Any other product that is consumed or opened by the
buyer in a manner that changes the item’s value is ineligible for a refund.
• Tips: As set out in our Tip Terms and Conditions, tips to sellers are ineligible for refunds.
• Refusing Delivery: Refusing delivery of your purchase does not qualify your order for a
refund.
• Failing to Pickup: Failing to collect packages that are held for pickup by local couriers
does not qualify the order for a refund.
• Customs Fees: Refusal to pay applicable customs or duties due does not qualify the order
for a refund. Additionally, any customs fees or duties paid are not eligible for a refund. If
you paid import duties or taxes as part of clearing your package through customs but
you then returned the item, please contact your customs authority regarding a refund of
the charges.
• Exchange Rate: CBD World will not reimburse users for any losses related to exchange rate
fluctuations or currency conversions.
• Chargebacks: Orders that have been disputed with your financial institution are ineligible
for refunds.
• Digital Content: Pattern PDFs, and other Digital Content are ineligible for refunds.
• Potential fraud abuse of policy: Buyers that exhibit indications of refund and/or return
fraud, abuse of policy, or otherwise violate CBD World policies may be refused refunds or
have action taken against their account. Any determination of potential abuse or fraud is
at the full discretion of CBD World.
• Incorrect item returned: You will not be eligible for a refund if you return an incorrect
item (and the item will not be returned to you by CBD World). When packing your return,
please carefully check that you are returning the correct item. You will not be
compensated for any incorrect items sent to CBD World.
• Off-platform transactions: Any transactions that occur off CBD World are not eligible for a
refund.
• The item is substantially delayed in getting shipped
• The item is substantially delayed in transit
• The item was damaged in transit
• An item from your package is missing
• The item is incorrect
• The item you received does not match the description, condition, size, color, or photos listed
• The item is defective, doesn’t work, or expired
• The item is a counterfeit or fake
• You had to pay additional postage to receive the item
• Sales tax was charged incorrectly
• For EU and UK buyers only, you have received the item and would like to return it
unconsumed as permitted under the applicable right of withdrawal (as more specifically
set out under Refund Request Time Frames (EU and UK)).
• Orders Marked Delivered: If your item is marked as delivered, but you have not received
it, you must contact support within 14 days so that we can investigate the situation.
CBD World will not be held liable for any package marked as delivered by your postal
carrier to the address listed on your account, and any refunds provided are solely at the
discretion of CBD World on a case-by-case basis.
• International Orders: Orders shipped internationally may take extended periods of time
to get delivered. For international orders, you are eligible to request a refund up to 7 or 14
days from when your item is delivered, depending on the category-specific timeframe,
regardless of when the order was placed.
• Counterfeit claims and authentication: To ensure we handle counterfeit claims quickly,
we require buyers to submit their refund request for an item suspected of being
inauthentic within 30 days of receiving their order (regardless of category or item).
• Preorders & Custom Orders: For certain orders that take extended periods of time before
they can be shipped, you are eligible to request a refund up to 7 or 14 days from when
your item is delivered, depending on the category you purchased in, as shown above.
• Natural Disasters: Extensions may be offered to buyers and sellers in particular locations
to take into consideration delays due to circumstances such as natural disasters, national
emergencies, labor strikes, or governmental acts.
Full-spectrum CBD or Broad-spectrum CBD obtained in breaks may be eligible for a separate high-value loss reimbursement, outlined in the High Value Loss Reimbursement Policy (i.e., buyers may be eligible for a refund of an item’s market value in the case of a missing product). CBD World will help assess the appropriate refund amount due based on market value. Any decision on market values by CBD World are final.